Title: Welcome Center Lead

Status: Part-Time

Reports to: Membership Director

Job Summary:

To assist Membership Engagement Coordinator in leading the Welcome Center Team by ensuring they are properly trained in all policies and procedures.  To assist Membership Engagement Coordinator in communicating with Welcome Center Team regarding upcoming events as well as ensuring that all Welcome Center paperwork and operations are conducted and completed accurately. To fill in open shifts and fill in  when attendant are sick or on vacation. To help with scheduling Welcome Center Attenants, as needed.

Job Responsibilities:

• Punctuality – You are required to be to work on-time and according to the schedule.  Any additional hours must be authorized by the Membership Director.  Failure to report for your shift can result in documented write-up and/or termination.  Schedules are completed one month at a time.  If you cannot work a scheduled shift it is your responsibility to find a replacement.
• Build Relationships – You are required to work effectively with all members and guests.  Build relationships with members and help members connect with one another.
• Customer Service – You are required to provide excellent service to all including telephone calls.  If you are unable to answer a question you need to get their name and telephone number and follow-up.
• Conflict Resolution – Handle and resolve concerns and issues to the best of your ability.  Inform appropriate supervisor of any unusual scenarios/situations.
• Meeting Attendance – You are required to attend mandatory meetings (Unless it has been approved by the Membership Director).
• Cleanliness of work area – It is your responsibility to maintain order and cleanliness of the front desk area.  Keep items picked up and straightened, clean counters, make copies of forms as required.

Specific Responsibilities:

• Attend all scheduled meetings
• Be punctual for all shifts
• Responsible for partnering with the Membership Engagement Coordinator to train and ensure that all new and current Welcome Center Team staff are trained and comfortable with all aspects of entering transactions into Daxko as well as all Welcome Center Policies and procedures.   
• Develop and keep a front desk staff training checklist updated as new Welcome Center/YMCA policies and Daxko procedures change and are added.
• Responsible for monitoring training records for each Welcome Center Team Associate and ensuring they are all up to date on all new policies and procedures on training checklist.
• Responsible for providing an additional “on call” line of defense when other Welcome Center Staff need assistance on their shift with entering transactions and registrations.
• Keep Tarifold organized and up to date. Check for and make changes on a weekly basis. 
• Maintain and help coordinate additional job responsibilities of the Welcome Center Staff
• Develop and keep a Welcome Center Team Associate Daily shift duty checklist updated.
• Work with Membership Engagement Coordinator to make the schedule for Welcome Center employees.
• Responsible for new hire packets.

Restrictions:

• All employees are required to work at least 8 hours per month to maintain complimentary membership status.  If you wish to have your family on your membership the policy for this must be followed (refer to Employee Handbook)
• All other guidelines must be followed in accordance with the Employee Handbook.
• Attendance to meetings is mandatory.

Skills, Education, & Experience:

• 16 years of age or older
• Friendly and outgoing personality
• Exceptional member/ guest service
• Passion for the YMCA core values
• Attention to detail

Physical Qualifications:

Speaking, hearing, seeing, reading, writing, typing, lifting (light), walking, standing, cleaning, and other necessary skills as required.

Title: Welcome Center Attendant

Status: Part-Time

Reports to: Welcome Center Supervisor

Job Summary:

To efficiently deliver excellent customer service to all members, guests, and program participants.  Respond to member and guest needs, promote memberships and programs and maintain cleanliness of the front desk.

Job Responsibilities:

• Punctuality – You are required to be to work on-time and according to the schedule.  Any additional hours must be authorized by the Membership Director.  Failure to report for your shift can result in documented write-up and/or termination.  Schedules are completed one month at a time.  If you cannot work a scheduled shift it is your responsibility to find a replacement.
• Build Relationships – You are required to work effectively with all members and guests.  Build relationships with members and help members connect with one another.
• Customer Service – You are required to provide excellent service to all including telephone calls.  If you are unable to answer a question you need to get their name and telephone number and follow-up.
• Conflict Resolution – Handle and resolve concerns and issues to the best of your ability.  Inform appropriate supervisor of any unusual scenarios/situations.
• Meeting Attendance – You are required to attend mandatory meetings (Unless it has been approved by the Membership Director).
• Cleanliness of work area – It is your responsibility to maintain order and cleanliness of the front desk area.  Keep items picked up and straightened, clean counters, make copies of forms as required.

Specific Responsibilities:

• Attend all scheduled meetings
• Be punctual for all shifts
• Keep area tidy (sweep/mop/dust/organize)
• Pro Shop Inventory and upkeep
• Learn member’s names. Greet everyone, if possible, when they enter the facility and as they exit.  Remember you are the first contact our members and guests experience as they enter the facility. 
• Smile – it is amazing what a smile can do to make someone’s day.
• Listen – be sure and listen to what the members and guests are saying.
• Be sincere when listening and responding to issues. What may not seem important to you may be extremely important to the person talking to you.
• Sell cold case items and pro shop items.
• Restock cold case
• If you don’t know the answer to a question, assure our members and guests that you will talk to someone and that they will be contacted. Be sure and follow-up.

Restrictions:

• All employees are required to work at least 8 hours per month to maintain complimentary membership status.  If you wish to have your family on your membership the policy for this must be followed (refer to Employee Handbook)
• All other guidelines must be followed in accordance with the Employee Handbook.
• Attendance to meetings is mandatory.

Skills, Education, & Experience:

• 16 years of age or older
• Friendly and outgoing personality
• Exceptional member/ guest service
• Passion for the YMCA core values
• Attention to detail

Physical Qualifications:

Speaking, hearing, seeing, reading, writing, typing, lifting (light), walking, standing, cleaning, and other necessary skills as required.

Title: Y Café Lead

Status: Part-Time

Reports to: Café Manager

Job Summary:

The Food Coordinator’s main function is to prepare and serve Bright Beginnings students meals, wash dishes, assist in the café, assist with cold case at Welcome Center, & Cafe Specials.

General Responsibilities:

• Uphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility and Faith in all functions
• Uphold the YMCA of Hannibal policies and programs
• Possess excellent customer service skills; for example, friendly, personable, helpful, patient, and professional
• Promote safe work practices and a safe environment for guests, members, and staff
• Must be self-motivated and able to multi task
• Promote a cooperative, positive, and flexible atmosphere while working with others in a diverse environment
• Must be able to work mornings, afternoons and weekends, if needed.
• Must meet acceptable criminal background check standards

Job Duties:

• Cook breakfast, lunch, & snack meals as directed by the food program standards
• Assist Y Café Manger filling out daily food logs
• Maintain a great relationship with health and sanitation inspectors, food program auditors, and food program monitors.
• Maintain accurate record of everything used daily
• Maintain cleanliness of kitchen, outside area, storage closets, and Café common areas
• Prep, prepare, serve, clean, etc. for daily specials as directed by Café Manager
• Prep, prepare and clean up cold case items as directed by the Café Manager
• Café Attendant Shift & Cleaning List, as scheduled by Y Café Manager
• Assist with at risk meal service (prep, prepare, clean and distribute) following Food Program Guidelines

Skills, Education, & Experience:

• Maintain an up-to-date CPR, First Aid, AED certification
• Food Handlers Certificate
• Strong communication skills and organization skills
• Strong attention to detail
• Ability to prioritize and multi-task
• Be punctual, show up on time for your shift
• Project professional appearance
• High level of energy and creativity required
• Commercial baking/cooking experience required
• Ability to follow verbal or written direction
• Must have knowledge of commercial food preparation, sanitation, and preparation
• Must attend food training yearly and keep food certification up to date.

Physical Qualifications:

Speaking, hearing, seeing, reading, writing, typing, lifting up to 50 pounds, walking, standing for at least 8 hours.

Working Conditions:

Cafe Lead will be working with members, staff and their children daily. They will be working outside and inside depending on the day. They will be standing for most of the shift preparing food. They will be helping to keep the room organized and clean at all times.

Restrictions:

• Prohibited from using cell phones, laptops, tablets, or any other distracting devices while on shift.
• Must be able to pass a background check and get MSHP Fingerprinting done within 30 days of hire
• Prohibited to eat in the kitchen
• Must wear tennis shoes, gloves, hat and facial covering (if facial hair) while working.
• All employees are required to work at least 8 hours per month to maintain complimentary membership status.
• All other guidelines must be followed in accordance with the Employee Handbook.
• Must not exceed 28 hours work week.

Title: Food Service Worker

Status: Part-Time

Reports to: Café Manager

Job Summary:

The Food Service Worker’s main function is to prepare and serve Café participants daily and Bright Beginnings participants.

General Responsibilities:

• Provide well balance meals as planned out by the Youth and Family Director
• Maintain cleanliness of kitchen, outside area, restrooms, storage closets and patio area.
• Cleaning all the equipment and supplies used daily
•  Fill out paperwork provided by the state of Missouri Food Program
• Attend food safety & food program trainings
• Provide well balanced meals
• Wash, Rinse and Sanitize all dishes used for program
• Attend all scheduled meetings
• Wear assigned uniforms
• Must have high level of energy and patience
• Use positive language and attitude to children and participants

Job Duties:

• Supervise and monitor the safety of children
• Cook meals as directed by the food program standards
• Filling out daily food logs and food count sheets
• Serve items at the correct temperature instructed by the Health Dept.
• Purchase items needed to complete meal, if needed.
• Inventory all items weekly
• Make items in café as needed, stock items
• Serve items in café to members, staff and guests
• Serve children for Summer Camp, School Out Day, Bright Beginnings, and any future programs needed.
• To participate in the YMCA special events
• Clean equipment in and outside area as listed on cleaning list.
• Clean all restrooms, patio, trashcans, ice machine, cold case, milk cooler, windows and anything else that needs to be cleaned in the Café and food service area
• Picking up trash that has not made it to the trashcan inside and outside
• Enforce all YMCA policies
• Inform the children of the core values of the YMCA in positive way when disciplining a child.
• Any other responsibilities assigned by the Manager.

Skills, Education, & Experience:

• Maintain an up-to-date CPR, First Aid, AED certification
• Strong communication skills and organization skills
• Food Handlers Certification
• Strong attention to detail
• Ability to prioritize and multi-task
• Be punctual, show up on time for your shift
• Project professional appearance
• High level of energy and creativity required
• Commercial baking/cooking experience required
• Ability to follow verbal or written direction
• Must have knowledge of commercial food preparation, sanitation, and preparation

Physical Qualifications:

Speaking, hearing, seeing, reading, writing, typing, lifting up to 50 pounds, walking, standing for at least 8 hours.   

Working Conditions:

Food Service Workers will be working with members, staff and their children daily. They will be working outside and inside depending on the day. They will be standing for most of the shift preparing food. They will be cleaning, help to keep the room organized and clean at all times.

Restrictions:

• Food Service Workers are prohibited from using cell phones, iPods, headphones or any other distracting devices while on shift.
• Prohibited to eat while they are working they can eat after all children have been served.
• Required to still pay for all meals they eat while working
• Must wear tennis shoes and gloves while working.
• All employees are required to work at least 8 hours per month to maintain complimentary membership status.
• All other guidelines must be followed in accordance with the Employee Handbook.

Title: Café Concession Worker

Status: Part-Time

Reports to: Café Manager

Job Summary:

The main function is to provide concessions to members and guests with optimal customer service.

General Responsibilities:

• Preparing smoothies, Lotus drinks and cold case food as directed by Y Café Manager
• Maintain cleanliness of kitchen, outside area, storage closets and patio
• Cleaning all the equipment and supplies used daily
• Attend food safety class
• Attend all scheduled meetings
• Wear assigned uniforms
• Must have high level of energy and be able to exercise patience
• High Christian morals and be a role model for the members
• Use positive language to children and members
• Exchange of money and use of register for concession sales

Job Duties:

• Supervise and monitor the safety of participates in the café
• Cook meals as directed by the Food Service Director’s instructed
• To participate with special events, the YMCA puts on
• Clean equipment in and outside area as listed on cleaning list.
• Enforce all YMCA policies.
• Exchange of money and use of register for concession sales.
• Counting Drawer at end of shift.
• Inform the children of the core values of the YMCA in positive way when disciplining a child.
• Cleaning restroom and café lobby at the end of shift.
• Assisting with inventory.
• Any other duty assigned by the Y Café Manager.
•  

Skills, Education, & Experience:

• Maintain an up-to-date CPR, First Aid, AED certification
• Strong communication skills and organization skills
• Strong attention to detail
• Ability to prioritize and multi-task
• Be punctual, show up on time for your shift
• Be able to multitask
• Project professional appearance
• High level of energy and creativity required
• Ability to follow verbal or written direction
• Must have knowledge of commercial food preparation, sanitation, and preparation
• Must attend food training yearly and keep food certification up to date.

Physical Qualifications:

Speaking, hearing, seeing, reading, writing, typing, lifting up to 50 pounds, walking, standing for at least 8 hours.   

Working Conditions:

Café Worker will be working with members, staff and their children daily. They will be working outside and inside depending on the day. They will be standing for most of the shift preparing food. They will be cleaning, help to keep the room organized and clean at all times.

Restrictions:

• Café Worker are prohibited from using cell phones, iPods, or any other distracting devices while on shift.
• Prohibited to eat while they are working they can eat after all members have been served.
• Must wear tennis shoes and gloves while working and mask.
• All employees are required to work at least 8 hours per month to maintain complimentary membership status.
• All other guidelines must be followed in accordance with the Employee Handbook.

Title: Summer Camp Director

Status: Part-Time Seasonal Position

Reports to: Youth Development Director

Pay Rate: $14.75/hour

Job Summary:

The Summer Camp Director’s main duty will be to monitor the day-to-day operations of camp. He/she will work directly with the campers and their parents. All illnesses, behavior and guidance will be their responsibility with the help of the Youth Development Director. He/she will ensure quality experience for children and parents and/or staff focused on YMCA core values; honesty, respect, responsibility, and caring. Creating an engaging, safe and fun environment for summer camp in collaboration with Youth Development Director’s goals and vision for the YMCA of Hannibal childcare program. Planning, staffing, logistics, safety, scheduling and training for the success of the programs. 

General Responsibilities:

• Must have high level of energy and patience.
• Ensure high quality program implementation by providing a safe, supportive, active, and engaging environment
• Manage the day-to-day operations of programs including staffing, equipment, special events, and field trips
• Maintain strong working relationships with related locations and vendors.
• Demonstrate ability to manage multiple responsibilities, maintain accurate records, and prepare reports in a professional and timely fashion
• Greet participants by name and communicate with youth, parents and community in a respectful, positive manner
• Report any suspicious behavior and violation of policy and procedures to direct supervisor
• Available to assist and/or handle challenging behavior management situations with campers
• Follow all policies and procedures related to keeping youth safe in Y facilities and programs and being a mandated reporter for the State of Missouri.
• Provide guidance to volunteers, parents, and others.
• At the Y we are a team – there may be other duties as assigned
•  

Job Duties:

• Organize and manage summer camp programming
• Guide camp coordinators with daily operations of camp
• Supervise and monitor the day camp operations, staff and children
• Communicate with field trip locations & transportation with camp staff
• Participate with special events of the YMCA
• Works within the Praesidium concept to take action against child abuse.
• Interact with children/parents that check into the childcare programs.
• Enforce all YMCA policies
• Inform the children of the core values of the YMCA in positive way when disciplining a child.
• Keep all parents informed of their child’s behavior and fill out incident/accent forms
• Communicate by use of BrightWheel and group communication apps
• Train all new staff and L.I.T.s to create a safe fun environment

Skills, Education, & Experience:

• Maintain an up-to-date CPR, First Aid, AED certification
• Child abuse training
• Knowledge of childcare and developmental stages of children.
• Strong communication skills and organization skills
• Strong attention to detail
• Pass a background check
• Ability to prioritize and multi-task
• Be punctual, prepared for responsibilities
• Project a professional appearance
• High level of energy and creativity required
• At least 5 years of childcare experience preferred

Physical Qualifications:

Speaking, hearing, seeing, reading, writing, typing, lifting up to 40 pounds, walking, standing for at least 5- 10 hours.  Leading staff and children in games, activities and or crafts indoors and outside.

Working Conditions:

Conditions are varied.  The Director will have some time in an office setting but will be on site and a part of the programs they are organizing.  Inside and outside, field trips and on YMCA campus.  Commitment to the 10 weeks of the program is a necessity, days off are an option with planning. Interacting with children/staff daily.

Restrictions:

• All employees are required to work at least 8 hours per month to maintain complimentary membership status.
• All other guidelines must be followed in accordance with the Employee Handbook.

Title: Summer Camp Coordinator

Status: Part-Time Seasonal Position

Reports to: Summer Camp Director

Pay Rate: $14.50/hour

Job Summary:

The Summer Camp Coordinator’s main duty will be to work closely with Camp Director, Camp Counselors, and L.I.T.s. He/she will ensure a quality experience for children and parents and/or staff focused on YMCA core values; honesty, respect, responsibility, and caring. Working to facilitate scheduled activities and support for field trips.  Supporting counselors and campers in a safe and fun environment for summer camp in with Summer Camp Director’s goals and vision for the YMCA of Hannibal Summer Camp program.

General Responsibilities:

• Must have high level of energy and patience.
• Use positive language when disciplining a child
• Ensure high quality program implementation by providing a safe, supportive, interactive, and engaging environment
• Assist with the day-to-day operations of assigned programs which can include staffing as needed, program sessions, special events, and field trips
• Maintain strong working relationships with related locations and parents.
• Demonstrate ability to manage multiple responsibilities, maintain accurate records, and prepare reports in a professional and timely fashion
• Greet participants by name and communicate with youth, parents and community in a respectful, positive manner
• Ensure equipment, supplies, and materials are available as needed
• Attend all staff meetings and complete required staff trainings
• Model self-control, respect, and cooperation
• Report any suspicious behavior and violation of policy and procedures to direct supervisor

Job Duties:

• Supervise and monitor the day camp operations, staff and children
• Oversee the filling out Daily Youth Reports
• Interact with children/parents that check into the childcare programs.
• Enforce all YMCA policies
• Schedule staff and ensure staff do not deviate from the schedule
• Schedule L.I.T. participants and ensure they do not deviate from the schedule
• Inform the children of the core values of the YMCA in positive way when disciplining a child.
• Keep all parents informed of their child’s behavior. Fill out incident/accident forms and follow up with Summer Camp Director
• Communicate by use of BrightWheel and group communication apps
• Assist Summer camp director with training staff and L.I.T.s to create a safe and fun environment

Skills, Education, & Experience:

• Maintain an up-to-date CPR, First Aid, AED certification
• Child abuse training
• Knowledge of childcare and developmental stages of children
• Strong communication skills and organization skills
• Strong attention to detail
• Pass background check
• Ability to prioritize and multi-task
• Be punctual, prepared for responsibilities
• Project a professional appearance
• High level of energy and creativity required
• At least 2 years of childcare experience preferred

Physical Qualifications:

Speaking, hearing, seeing, reading, writing, typing, lifting up to 40 pounds, walking, standing for at least 5- 10 hours.  Leading staff and children in games, activities and or crafts indoors and outside. 

Working Conditions:

Conditions are varied.  The Coordinator will have some time in an office setting but will be on site and a part of the programs they are organizing.  Inside and outside, field trips and on YMCA campus.  Swimming and being an active participant in camp activities is a requirement.  Commitment to the 10 weeks of program is a necessity, days off are an option with planning. Interacting with children/staff daily.

Restrictions:

• All employees are required to work at least 8 hours per month to maintain complimentary membership status.
• All other guidelines must be followed in accordance with the Employee Handbook.